RETURN/EXCHANGE DELAY NOTICE:

DUE TO CIRCUMSTANCES FROM COVID-19, PACKAGES SENT BACK FOR RETURNS/EXCHANGES WILL BE LEFT IN QUARANTINE FOR AT LEAST 1 BUSINESS DAY. AFTER THIS QUARANTINE, OUR WAREHOUSE TEAM WILL THEN BE ABLE TO PROCESS THESE PACKAGES, AND WE CAN EXPECT IT TO TAKE UP TO 14 BUSINESS DAYS. EXCHANGES ARE SENT OUT WHEN TIME PERMITS.

ELIGIBLITY & REQUIREMENTS

MIDNIGHT STUDIOS WILL BE ACCEPTING RETURNS FOR EXCHANGE ONLY.

PLEASE BE ADVISED THAT WE WILL NOT BE RESPONSIBLE FOR RETURN SHIPPING COSTS UNLESS AN ITEM WAS RECEIVED DAMAGED OR DEFECTIVE. IN THE CASE THAT AN ITEM IS RECEIVED DAMAGED OR DEFECTIVE PLEASE CONTACT CUSTOMER SUPPORT IMMEDIATELY support@midnightstudioslive.zendesk.com OR CALL +1(940) 245-6393


RETURNS ARE ACCEPTED WITHIN 30 DAYS OF THE DELIVERY DATE.
IF A RETURN IS NOT INITIATED WITHIN THIS TIME FRAME WE WILL NOT BE ABLE TO ACCEPT THE RETURN.

REFUNDS AND EXCHANGES WILL NOT BE PROCESSED UNTIL ITEMS ARE RETURNED AND INSPECTED BY OUR WAREHOUSE. ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION: TAGS ATTACHED, PACKAGING INTACT, AND PRODUCT UNWORN & UNWASHED.

EXCHANGES MUST BE OF EQUAL OR LESSER VALUE THAN THE ITEM RETURNED.